Shipping Policy

Shipping Policy

We strive to fulfill and ship your orders promptly. Most orders are processed within 48 hours of payment confirmation, though fulfillment can take up to 3-5 business days. In rare cases, we may require additional details or address corrections, which could delay shipping until we have resolved the issue with you.

Shipping Methods and Timelines

  • Free Shipping: Orders qualifying for free shipping will be shipped via Canada Post. If you require a different service, please contact us directly.
  • International Orders: We use Purolator for international shipping and are happy to ship worldwide!
  • Estimated Delivery Times:
    • US & Canada: Within 6-10 business days of dispatch
    • International: Within 11-14 business days of dispatch

Please note that delivery timelines are subject to postal service conditions and external factors like weather or local delays, which are beyond our control. Orders to Australia, in particular, may take longer. If you have a specific deadline, contact us before placing your order.

Important Notes on Shipping

  • We always use tracked shipping. Once your order is dispatched, you’ll receive an email with a tracking number to monitor your package’s journey.
  • If your package appears lost, significantly delayed, or misplaced, contact us promptly so we can file a claim with UPS.

Responsibilities & Policies

  • Customs Fees: Buyers are responsible for any customs duties or fees. We recommend checking with your local customs office for estimates. Packages refused due to unpaid customs fees are not eligible for refunds.
  • Address Accuracy: Please ensure your shipping address is accurate. If an error results in an “Undeliverable” package, we’ll contact you to arrange re-shipment. The buyer is responsible for additional shipping fees. Undeliverable orders are not eligible for cancellations, refunds, or exchanges.
  • Once your package is marked as delivered, its safety becomes your responsibility. Refunds for lost or stolen items are not available, but UPS may assist in recovery efforts.